halo shipping policy
Orders Over $50 Shipping within USA
Free shipping will be available on all orders over $50 when shipping within the United States of America. The order total before tax and shipping must be over $50 after any discounts have been applied for the free shipping option to become available. The free shipping method will be UPS Mail Innovations and must be selected during checkout to receive this offer. Other shipping options will be available during checkout as well, however the FREE shipping option must be selected to receive free shipping.
Free shipping will be available for certain e-liquid purchases when shipping within the United States of America. Halo Blue Series (30ml and 100ml) bottles priced at $20 and more automatically receive free USPS first-class or priority mail shipping depending on the number of items in your cart. Other shipping options will be available during checkout, however one of the “free shipping” options must be selected to receive free shipping.
If you are using a discount code that discounts a 30ml bottle of Halo Blue Series to less than $20, free shipping will not apply.
We do our very best to ship orders as quickly as possible. Orders received before 2:30PM EST Monday-Friday are normally shipped the same day. Orders received before 10:30AM EST on Saturday using expedited services such as Express and Air are also typically shipped the same day. Any orders received after 10:30AM EST on Saturday are shipped at the start of the business day the following Monday. This schedule may vary slightly during extremely busy times such as sales events and holidays.
Expedited shipping only applies to business days. If you place an order on a Thursday afternoon and select expedited shipping, you will receive your order on Monday.
USPS Domestic Delivery Times
Halo is proud to ship our packages using the United States Postal Service (USPS). We have found USPS to be the most cost-effective solution for our customers. We currently offer First Class Mail and Priority Mail for both domestic and international orders. Shipping rates are received from USPS and automatically calculated during checkout based on the geographic location of the recipient and the size/weight of the shipment.
Orders shipped via USPS First Class Mail will be sent with "Delivery Confirmation" to ensure they reach the intended recipient. Although you will receive a tracking number upon shipment, full tracking will not be available. Typically, the USPS tracking information for First Class shipments will only indicate when the package was scheduled for delivery and when the package was delivered. The Express Mail and Priority Mail options offer full tracking capabilities, which includes updates once packages reach each USPS hub.
USPS Express Mail
Packages shipped domestically via USPS Express Mail will guarantee a 1 or 2 business day delivery from the date the packages are received.
USPS Priority Mail
Priority Mail Packages shipped domestically via USPS Priority Mail can take 2-5 business days depending on the distance from our distribution center in Florida and where the package is being sent. All domestic USPS Priority Mail shipments are typically delivered within 2-5 business days.
USPS First Class Mail
Although First Class Mail offers a more economical shipping solution, processing and delivery times at USPS can be considerably longer than Priority Mail. Packages shipped domestically via USPS First Class mail are typically delivered in 2-10 days depending on the distance from our distribution center in Gainesville, Florida.
USPS International Delivery Times
An average number of days may vary based upon origin and destination due to customs procedures or customs processing.
USPS Express Mail International
Packages shipped outside of the USA via Express Mail International are typically delivered in 3-5 business days after shipment.
USPS Priority Mail International
Packages shipped via Priority Mail International are typically delivered in 6-10 business days after shipment.
USPS First Class Mail International
Packages shipped via First Class Mail International will have varied delivery times which can be up to 20 days for remote areas.
Shipping times do not include any potential delays with customs.
UPS Delivery Times
Packages shipped domestically via UPS Next Day®, UPS 2nd Day Air®, UPS 3-Select®, and UPS Ground® will guarantee a delivery of a shipment during a specific timeframe. A UPS Service Guarantee refund can be provided to us by UPS if requested and eligible by meeting the terms of the UPS Service Guarantee.
UPS Next Day Air
Shipments sent via UPS Next Day Air will be delivered within 1 business day from the date packages are received by UPS.
Any order placed on Friday before 2:30 pm ET will be delivered on Monday. Orders placed after 2:30 pm ET it will not go out until Monday.
UPS 2nd Day Air
Shipments sent via UPS 2nd Day Air will be delivered within 2 business days from the date packages are received by UPS.
UPS 3-Day Select
Shipments sent via UPS 3-Day Select will be delivered within 3 business days from the date packages are received by UPS.
Shipments sent via UPS Ground will be delivered within 1-5 business days depending on the distance from our distribution center in Florida.
UPS Mail Innovations
Packages shipped domestically via UPS Mail Innovations can take 4-12 business days and, in remote areas, up to 15. UPS Mail Innovation requires a 24-48 hour or longer processing period for the tracking to update on their tracking page. UPS Mail Innovation is affiliated and delegates the shipments to your local USPS post office in the most economical way possible which in return saves our customers on shipping costs. Packages will be delivered by a USPS mail carrier.
FedEx Delivery Times
Packages shipped domestically via FedEx Standard Overnight®, FedEx 2Day®, and FedEx Home Delivery® will guarantee a delivery of a shipment during a specific timeframe. A FedEx Money-Back Guarantee refund can be provided to us by FedEx if requested and eligible by meeting the terms of the FedEx Money-Back Guarantee.
FedEx Standard Overnight
Shipments sent via FedEx Standard Overnight will be delivered within 1 business day from the date packages are received by FedEx.
Shipments sent via FedEx 2Day will be delivered within 2 business days from the date packages are received by FedEx.
FedEx Home Delivery
Shipments sent via FedEx Home Delivery will be delivered within 1-5 business days depending on the distance from our distribution center in Florida.
Any order placed on Friday before 2:30 pm ET will go out the same day. Orders placed after 2:30 pm ET it will not go out until Monday.
Import Taxes & Duty
Please note that your order may be subject to import duties, taxes, tariffs, customs charges, DDP, VAT and the like once your package reaches your country. These fees are not included in your billed shipping cost. Any and all import taxes and customs duties are the responsibility of the customer. Duties and taxes levied by the host country are beyond our control and scope. We urge our customers to check with the local authorities to see what kind of import duties are levied by the country they reside in.
Shipping charges will not be refunded for any shipment refused by international customers for tax liability. If packages need to be reshipped, additional shipping costs will also apply. Products refused by customers for tax liability and returned to our facility will be subject to a 15% restocking fee.
It is the customer's responsibility to know the laws in his or her country/jurisdiction prior to purchasing Halo products. Any fees resulting from the blockage of Halo products into a country are the sole responsibility of the customer. No Halo products will knowingly be shipped or transferred to a person in any jurisdiction where it is unlawful to receive or possess such products. Shipping charges will not be refunded for any shipments refused by customs for failure to comply with local laws. Products refused by customs or customers for failure to meet local laws will be subject to a 15% restocking fee.