Halo Retailer Spotlight: VapeEscape of Delaware

Halo Retailer Spotlight: VapeEscape of Delaware

Kelly Ottinger is the Marketing Director for VapeEscape. Several staff members have had a family member die from serious lung issues, and the business wants to help people break that cycle …

Halo: Where did the name VapeEscape come from?

Kelly: Our clients were literally escaping from their former lives of smoking cigarettes. Our owner Scott felt really passionate about it. We all have very personal reasons why we stop smoking and why it was important to us. So, when people find us, it’s kind of a really great haven for them.

Halo: How long have you been in business?

Kelly: We actually have two VapeEscape stores. Our Newark store was our flagship store. They opened three years ago in Newark, Delaware. Then, the location that I’m based out of and my team is in Wilmington, Delaware. We just passed our second anniversary.

Halo: Why did you start selling vape products?

Kelly: We have a lot of clients next door (at the exercise store) who have done the Chantix or the patch or the gum, and it’s just not quite working for them. They can’t quite stop that habit to have one or two cigarettes a day. We have more than one staff member who has had a family member die from lung cancer, COPD. We’re talking serious lung issues, so for us personally, it means a lot to us to help other people break that cycle.

Halo: What has vaping done for you personally?

Kelly: When I started kayaking, I was a cigarette smoker and it was brutal for me. I was winded, I didn’t feel good, it was waking up with that like elephant on your chest feeling. It was insane. When I switched to vaping, within two weeks I cut my time in half, paddling the same distance. Within two weeks, it was the most incredible feeling.

Halo: How long have you been vaping?

Kelly: It’s been about three years for me now.

Halo: What’s special about your store?

Kelly: What really sets us apart is that we tailor each client’s experience that they have, and it makes for a really beautiful concierge level of service. We spend a lot of time finding their perfect e-liquid and walking them through device set-ups and really acclimating to their needs. For us, it’s really about finding what makes our clients most comfortable.

VapeEscape VapeEscape

Halo: What’s the question you hear the most?

Kelly: Most popular, they want to know how e-liquid is made. So, we spend a lot of time explaining to them what propylene glycol is.

Halo: Do your customers have a favorite Halo flavor?

Kelly: Oh my God, (my boss Scott and I) had like two overwhelming yeses on this. The SubZero is definitely a most popular for that menthol crowd who is really looking for that super cool, kind of menthol clutch in their throat. We call it the super icy menthol. On that tobacco side, Tribeca does amazing for us.

Halo: Has Halo helped your business?

Kelly: Oh my God, absolutely. We see people who are coming from these really horrible places, you know, like they’ve been rolling their own cigarettes so some of them don’t even know how much they’ve been smoking. But, the Halo line has been a staple for us for a really long time now, and people have come to rely on us having it.

Halo: Do you hear misconceptions about vaping from customers?

Kelly: Absolutely. We spend a considerable amount of time with people that come into the shop just to find out what it is. I think that vegetable glycerin doesn’t necessarily got a bad name but a lot of people do have questions about propylene glycol.

VapeEscape is located at 5321 Concord Pike in Wilmington, DE and 1834 Capitol Trail in Newark, DE. Visit either location to escape your deadly habit!


DISCLAIMER: Testimonials appearing on halocigs.com are intended to represent actual experiences of individuals who have used our products. They are presented solely as the experiences of those individuals. We do not claim that the testimonials reflect an experience that any other individual or consumer may have or expect. Further, the testimonials are presented as they are provided to us by the author, except to edit for length, relevancy, or correction of minor errors. Halocigs.com is not a public forum for testimonials. All testimonials appear only after they have been reviewed and approved by our staff and are intended solely as a means for people to share their individual experiences with one another. Our company may not share the opinions or views of any of the testimonials presented and we are not responsible for the actual opinions or comments posted. We make no claim that our products treat tobacco dependence or help people quit tobacco use. Our products are not smoking cessation products and have not been evaluated by the FDA or any other regulatory agency. Our products are not intended to diagnose, treat, cure, mitigate or prevent any disease or condition and the testimonials presented are not intended to make such claims.


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Patrick Moody 66 posts

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