Cart is empty.

$0.00

You're currently on:

Login Form
Email Address *
Password *
Forgot your Password?
Create an Account
*Required fields
Retrieve your password
Email Address *

G6 E-Cigarette FAQ

 

There are many options available, leading to many questions when it comes to choosing an electronic cigarette. Our G6 FAQ provides some common questions and answers that may help you with your journey.

  • What is the difference between a manual and an automatic battery?

    Automatic batteries offer an experience most similar to smoking an actual cigarette, so they are typically preferred by new users. Automatic batteries are activated by air-flow, so there is nothing for the user to do other than inhale. With Manual batteries on the other hand, there is a small button which must be pressed for the unit to start working. Once the button is released, the unit will shut off. Manual batteries are typically preferred by experienced users that prefer more control over their electronic cigarette experience.

    Rate This Answer:

  • How many drops should I put into the G6 Cartomizer?

    We recommend starting with 20 drops in a completely empty G6 Cartomizer. Refilling may require less depending on how much liquid is still left in the cartomizer.

    Rate This Answer:

  • How many times can I refill a G6 Cartomizer?

    The G6 Cartomizer can be refilled multiple times, depending on personal preference. Although many of our customers refill cartomizers well over a dozen times, we also have those who prefer “fresher” cartomizers. Cartomizers should typically be replaced once they experience performance issues such as significantly decreased vapor, difficult drags or tattered polyfill.

    Rate This Answer:

  • How do I fill a G6 Cartomizer?

    Refilling a G6 Cartomizer is fairly simple and can be a great way to save money. First, remove the plastic cap from the back of the G6 Cartomizer. Stand the cartomizer up with the threaded end down, and slowly drip 20 drops onto the white “polyfill” inside. Try not to drip too much into the center as this could cause liquid to leak out of the other side. Once the 20 drops have been added, replace the plastic cap and let stand with the threaded end down. Allow 30 minutes for the liquid to adequately be absorbed into the cartomizer. Use a paper towel to clean up any excess liquid that may have leaked out during the process. Ensure the threaded connector is completely dry as well. It is very important not to overfill cartomizers, as this can easily burn out batteries or cause them to experience issues.

    Rate This Answer:

  • What is your warranty on Starter Kits?

    Halo is pleased to offer a 30-day Satisfaction Guarantee on all Starter Kits. If for any reason you are not 100% satisfied with the quality of your electronic cigarette kit, simply contact us for return instructions within 30 days of the purchase date. Consumable components such as cartomizers, atomizers and cartridges cannot be refunded for sanitary reasons. The components could never be resold due to our strict Quality Control guidelines, so cannot be refunded.

    Rate This Answer:

  • Why isn’t my battery working correctly?

    The most common reason batteries will die prematurely or experience issues is because liquid has gotten inside the battery. This is usually caused by overfilled cartomizers that leak into the battery threading, and ultimately into the battery itself. Once this occurs, the battery may experience erratic behavior or just burn-out completely. Please note that batteries damaged by overfilled cartomizers are not covered under warranty. If you feel this is not the case, and the battery is defective, please contact us for additional assistance.

    Rate This Answer:


Opportunities

Halo Rewards

Customer Support

  • Speak with a Halo Representative
    Toll-Free: (888) 425-6649
  • Chat Online Currently Offline
    Email Halo Premium Support

    Chat Unavailable

    We currently do not have any chat operators available to assist you. Please email us, and a customer service representative will respond to your inquiry as quickly as possible.
  • Halo Customer Service Hours:
    Monday-Friday 9:00AM - 11:00PM EST

Frequent Questions